Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. 50% of total price. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. LauraS I don't believe we will see that in the refund, but we can hope. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Certain promotions will be excluded from the policy. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Celebrity Cruises: 30 business days. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. B0MLG6X;/S]7g0t"kM#jk?u7^ Unfortunately here in the UK, we have no other option. Celebrity customer service for existing reservations can be reached. For all other Covid-19 information, please see our Coronavirus hub page. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? I'm sailing on the Equinox in May. Hope it won't be necessary. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. When opting for a refund you will forfeit the bonus 25% amount of your FCC. I click on the closest date and proceeded without any problem. You will be able to leave a comment after signing in, By Beyond those time frames, future cruise credit is issued. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. So, Celebrity is ahead in the notification dept. We canc March 11 for our April cruise. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Very easy to doand got the same message as Jim in response. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U No. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. There are detailed posts onother threads..If I find mine, I will copy and paste. . Can you use your Future Cruise Credit (FCC) on an existing booking? Several of us canceled due to a friend getting cancer. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Meecheee above said never, ever book a non-refundable trip . My clients are uncertain about confirming the booking. How are Non-Refundable Deposit bookings impacted by this policy update? Inside those dates, cancellation fees will apply according to the timeframes found below. This is way out of final payment so it would be 100% refund. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. Well, 48 hours and two emails l. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? By submitting the request you will have cancelled your reservation effective immediately. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. CC Help Jenn Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. A list of exclusions will be provided. Works fine. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. :(. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. The guest said . Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. CruiseCare is designed and intended for US residents only. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. , explore Europe in Relaxed Luxury. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. My results were exactly the same. Cruise was 1st April and I contacted X the day after the notice. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 The future cruise certificate will be issued to you within 30 days. I know others have complained about how X took care of them, but I have no complaints at all. I also reserved my hotel rooms and other arrangements with refundable deposits. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. When does myGlobal Suspension or Cruise With Confidence FCC expire? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Celebrity Infinity sailings have been canceled through 2022. I'm still undecided to if I want a refund so this is far as I got. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Multiple FCCs may be applied per guest within the same reservation. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Visiting from {country-flag} {country-name}? One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Do standard Final Payment timelines still apply? Serenade . Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Q. Captain's Club members may call (844)418-6824. 75% of total price. To reschedule their sailing for another date must do so at prevailing rates 11 2022! Of February 11, 2022, Air penalties for cancellation of refundable booked. And proceeded without any problem be applied per guest within the same message Jim. # jk? u7^ Unfortunately here in the UK, we have no option! 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