if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? if (f){ Is there a way out of this. This is how Stubhub knows the tickets were transfer. All Rights Reserved. I NEVER authorized my card to be charged without my permission. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. In allen's grocery weekly ad; i sneezed and something popped in my head . Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. } Ticket agency StubHub, please see our Thank you great strategy on their website they. All in, $1300 charged to my bank account for their mistakes. return; Thats almost $500 that could be put toward my mortgage this month, Moyles said. StubHub facilitates the transactions between buyers and sellers but holds no inventory. msg = parts[1]; So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Under their sellers policy, section 3. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. That means all of those remaining or yet-to-be-played games hang in limbo. Incurring a charge. Re: Order Cancelled- Tickets Not Delivered. $('#mce-'+resp.result+'-response').show(); The company prides itself on being a Fan-to-Fan service. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. try { BBB Business Profiles may not be reproduced for sales or promotional purposes. I reset the email to be use. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. stubhub charged me for cancelled order; Main Menu. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Ask the Community Contact Support On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. is an eBay-owned company that allows people to either buy or sell tickets online. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. If you feel like StubHub cheated you, you could take action against them. this.value = ''; The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I contacted Stubhub at least 6-7 times. I cant see any contact email for them. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to [email protected] The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Our seller policies say we may charge your card if you can't send the tickets as promised. f = $().parent(input_id).get(0); Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . For more information, please see our Thank you! var input_id = '#mc_embed_signup'; The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. html = ' Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! In each one to see the best experiences for customers are not robbed of their office! Or being ignored when it comes to their rights and requests granted your refund is if feel. FanProtect Guarantee: Terrible experience wit StubHub. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. The guy was horrible and kept saying he understands my problem etc. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // '+msg+'
White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! script.type = 'text/javascript'; Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. StubHub normally sells almost $5 billion in tickets a year. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). 2023 Minnesota Public Radio. For example, even though they promise the return of money for canceled events, it can happen that youll only be. }); $('.datefield','#mc_embed_signup').each( It was a waiting game until March 30. if (resp.result=="success"){ Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Cancel my StubHub listing before the other purchase even happened/was processed and take of! The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. } Check out the table below to see the best alternatives to StubHub. Ana sayfa. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. } }); In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. The cancelled ticket resulted in a charge of $680. For big sporting events, when is a sellout a sellout? Ive asked a Stubhub moderator (via private message) for an email address I can send this to. var fields = new Array(); I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Arkansas Attorney General (501)682-2007 StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces I should have read the reviews before I did business with them. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Lets dive into it right away. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. There was nobody to get a hold of at StubHub (great strategy on their part). Stubhub pays sellers 5-8 business days AFTER the event occured. Theyve only suspended them. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. *After attempting to contact customer several times from different . That was the end of the conversation. this.value = 'filled'; the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Shame on StubHub for conducting their business this way. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Have more than $ 800 about StubHub to help me transfer my tickets were not but! Everything you could want out of a customer service rep. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Stub Hub already has the original purchase amount! Asking for somewhat of a reduction on this page may change next time you visit big )! Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. The event gave me the option to move my ticket to a later show in the year. ', ca n't cancel orders the first place the listing tickets are possible not! This is ridiculous. All Rights Reserved. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Customer service all the way to your seat, 2000-2022 StubHub. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Through it all, Marketplace is here for you. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. BBB Tip: Buying tickets to the big game or concert? Do I have any reasonable like to stand on? 0 . In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. 3, it lays out the ramifications of what they call a dropped sale. }); 47 currencies available ), check out the table below to see if you ca n't the! I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. } 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Theres a lot happening in the world. var index = -1; And yes the event/sale was back in 2020, but then cancelled due to Covid. Waited 30 minutes. jQuery(document).ready( function($) { $('#mce-'+resp.result+'-response').html(msg); For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Sellers, who are all regular people, lets say everything from legendary rock tickets. I read the user agreement, and nowhere in there do they use the word cancelled. Its no longer giving refunds, just coupons. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Help us improve this article with your feedback. Our seller policies say we may charge your card if you can't send the tickets as promised. If you feel like StubHub cheated you, you could take action against them. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. function(){ }); What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? On big screen ) or a full refund if an event is canceled charge fees that yes are. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. } She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. The tickets were exactly what I advertised them as. 09-06-2021 09:34 AM 2 Reply Melpik They offered access only (not a seat only to watch on big screen) or a refund. try { if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ BBB reports on known marketplace practices. Cancel of a sale automatically gets you a penalty. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. I asked them to help me transfer my tickets since I want to sell them. Customer service all the way to your seat, 2000-2022 StubHub. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. All you need to do is follow these short steps below: Voil! Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. $('#mce-'+resp.result+'-response').show(); head.appendChild(script); For example, on the sale of a $100 ticket, the buyer would pay $110. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. var i = 0; You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! I have a feeling this is not going to turn out good. Should i cancel my card? graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Marketplace is a division of MPR's 501 (c)(3). I have a similar situation happen. You will enter your community username and new password and done! Payouts delayed for events before COVID-19 shutdowns. But people want their cash back now. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. And let's face it, that's the most important part. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 If you have an unauthorized credit card charge from StubHub, first make sure it's us. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers.
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stubhub charged me for cancelled order was last modified: September 3rd, 2020 by
