One of the things that we found effective is really writing things down. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Doordash does a great job of staying a step ahead of the curve. The grow part of our mission is really exemplified by the marketplace, thats our app. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Follow us on social media at Stanford GSB. Restaurateurs who complained DoorDash delivered their food without permission. We believe that true innovation happens when everyone . Youre listening to View From The Top, the podcast. Could you help us first understand what this principle means? Theme: We are one team. DoorDash turned a profit in certain cities. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. justafluke__ 2 mo. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? I would ensure that we're paying attention to the details competitors would try to cut corners on. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. Thats what we were focused on. What is DoorDash? Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. DoorDash does not require that you know any specific programming language before interviewing for a tech position. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . Find Your Dream Job: Interview Techniques and Resume Writing Wait 45 mins for Mexican or get pizza? Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. And then over time, its about learning how do you build systems? Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. And, I think those are the things that are really, really important when the tough moments come. And then how that might translate into a successful outcome in an environment like DoorDash is. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Other merger efforts have flopped. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. 911 dispatchers are the first responder to the emergency. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. And so, I think the second best thing when you dont have full control is that you plan for the variance. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. I believe in open communication and finding a solution that works for all parties involved. Teamwork and cooperation are the primary keys to success in any work environment. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Its a very important part of what we do. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. Its only three questions. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? On this, Mr. Xu pointed to DoorDashs past. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. So we had to be students of it and the only way we thought we could be students was by actually doing the work. For now, DoorDash is focused on making the food part work. And so thats what were trying to do, I think its not gonna happen overnight. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps SVS IT Solutions is a software and IT development company. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Its not trying to say, by doing this were gonna control some outcome. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 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