Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. You report something like windows that due to age wear. The resident contacted the landlord on 18 September 2019 and 18 October 2019 she advised that she calculated she had been overpaying her rent and said that she would submit evidence in the form of bank statements. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. Let us know, Copyright 2023 Citizens Advice. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. No Win No Fee. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. Uncontrolled copy if printed. Check their website for how to complain about anti social behaviour. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. these issues had impacted her physical and mental health. It offered a breakdown as to how it had reached this calculation. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! Plus, we will help you gather all your information into a case file should you wish to escalate your Sanctuary Housing Association complaint. Thank you, your feedback has been submitted. The easiest way to complain is online using the complaints form. Verification can help ensure real people write reviews about real companies. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. To complain about a housing association, go to the Housing Ombudsman. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. We will not disclose your identify without your consent. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. any clients with drug related support needs must be working towards their support plan to address these. L0247 End the conversation (or letter) by asking them if they could keep the Keep a log of the disturbances, noting the dates, times and types of noises. How Do I Stop It? L0247 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. ), You may have better luck reasoning with your neighbors directly. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. Absolutely. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. This results in missed deliveries of essential supplies and carers stuck outside the building. I wouldnt bother to pay the prices for the housing! Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. Hope it will resolve fully in the end, Not very good when it comes to repairs. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. Ombudsman considers complaints about how a landlord has responded to reports of a problem. 1 department doesn't know what the other is doing. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. For example, 22 June - dogs barking from 10:15am to 12:35pm. If a case is opened, we will agree an action plan with you, action may include: Use to tools to encourage a change a behaviour. All Rights Reserved. Just raise a case and leave feedback after. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. Ask when youll hear back and what to do if the problem gets worse. Many thanks. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your housing association disrepair claim. Probably the worst housing association ever. WebNeighbour nuisance and anti-social behaviour. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. Normally, Id work at the cafe down the street for a few hours, but thats not an option. Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. If you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand we will make arrangements to remove it. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. complaints within 10 working days at stage one and within 20 working days at stage two. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. We offer a variety of ways for you to be able to make a payment. I wouldnt bother to pay the prices for the housing! Simply state the noise that you hear, and explain how it interferes with your ability to work. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. Need replacing. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. All rights reserved. Check your local councils website for how it works in your area. I can hear running, jumping and shouting. Some walls are thinner than others. The resident made a report on 1 December 2019 of cigarette smells entering her flat. Here is a summary of privacy when using this chat. We have adopted the Housing Ombudsmans definition of a complaint. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. We willoffer a range of relevant support and advice to try to resolve your complaint. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. The only way to solve these problems is by talking to your neighbour to try and agree a compromise. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. [email protected]. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. As a subscriber, you have 10 gift articles to give each month. Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. A: Weve all been stuck inside for close to a year, and now that the weather is cold, there are few escapes from our isolation. My neighbours are causing me problems with anti-social behaviour, and the council doesnt What an absolute joke not a funny one either avoid at all costs if u can, their charges are very suspicious, we get charged for them holding a pass key , nearly 9.00p a month per flat ,a welcome home, fruit basket after leaving hospital. lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident.
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